FREQUENTLY ASKED QUESTIONS

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Engraving in Vienna — how fast is it and do I need an appointment?

An engraving takes only around 15 minutes — so there's no long wait. You don't need an appointment: just stop by one of our stores and we'll engrave your piece on the spot, while you're there.

What can I have engraved — text, a drawing or a logo?

Anything is possible. A name, a date, a short phrase, your own drawing or a logo — just bring your idea or artwork into the store and we'll make it happen. Custom designs are no problem at all.

How much does an engraving cost?

Engraving a LAFENY piece costs €5. If you bring in your own item that isn't from LAFENY, engraving costs €15.

Can I have my own items engraved — not just jewellery?

Yes. We can engrave almost anything made of metal with a flat surface — alongside jewellery, that includes watches, wallets with metal elements or cutlery. Just bring your item in and we'll take a look at it together. Engraving items you bring in costs €15.

What is diamond engraving — and does it really last a lifetime?

We engrave with a diamond tip. The result is exceptionally precise and permanent: the engraving doesn't fade and stays legible for a lifetime. That's exactly why an engraved piece from LAFENY is a gift that lasts.

Can I have jewellery I bought online engraved in store later?

Yes. You can order our jewellery online and then bring it into any of our stores — we'll engrave it for you on the spot for €5.

Is LAFENY stainless steel jewellery waterproof — and does it tarnish over time?

Our jewellery is made from stainless steel, which makes it waterproof. You can keep it on while showering, washing your hands or doing sport. Stainless steel doesn't tarnish and doesn't discolour — your piece keeps its look, even if you wear it every day.

Why stainless steel jewellery — what are the advantages?

Stainless steel is durable, long-lasting and skin-friendly. It's waterproof, doesn't tarnish and doesn't discolour — ideal for jewellery you wear every day and never have to take off. Our jewellery is partly plated with gold or silver.

Where can I find LAFENY stores — Vienna, Linz and Graz?

You'll find LAFENY in Vienna — at Donauzentrum and Lugner City — as well as at Shopping City Süd in Vösendorf and at PlusCity in the Linz area. In November 2026 we're also opening a new store in Graz. You can find all locations and opening hours on our Our Stores page.

How much is shipping and can I return items?

Orders over €50 ship free within Austria; below that, shipping is €3. Delivery usually takes 5 working days. Non-engraved items can be returned within 14 days— engraved pieces are personalised and therefore can't be exchanged.

Can I have jewellery engraved as a gift, and how quickly?

Yes — engraved jewellery is one of the most popular gifts at LAFENY,
and there is no waiting. Buy a piece in store, have it engraved on
the spot, and walk out with a finished gift in about 15 minutes. No
appointment, no shipping delay, no last-minute panic. You can also
order online and add an engraving at checkout. A quick note worth
knowing: in store we can handle a much wider range of personal
requests and engrave a far larger selection of items than is
possible online, so if you have something special in mind, visiting
a store gives you the most flexibility. Here are more details.

Which languages can you engrave in?

Any language. Our diamond engraving is not limited to Latin
letters — we regularly engrave in German, English, Arabic, Chinese,
Cyrillic, Hebrew, Japanese and Korean, among others. Names, dates,
short messages, coordinates and symbols all work. If you can write
it or show it to us, we can almost always engrave it. Bring the
text exactly as you want it to appear, or send it to us in advance.

Can you engrave my own handwriting?

Yes. One of the most personal things we engrave is handwriting — a
signature, a few words from a loved one, even a child's drawing.
Simply bring a clear sample or send us a photo, and we transfer it
onto the piece exactly as written. It turns an ordinary chain or
pendant into something genuinely one of a kind. Handwriting
engraving is best arranged in store, where we have the most
flexibility to get the detail right.

Does stainless steel jewellery tarnish or discolour the skin?

No. LAFENY stainless steel jewellery does not tarnish, rust or turn
your skin green — which is exactly why we use it. Unlike many
fashion-jewellery alloys, it keeps its colour and finish over time
and is comfortable for daily wear, including for people with
sensitive skin. You can shower, swim, exercise and sleep in it
without it changing. It is jewellery designed to be worn and lived
in, not stored away. More about stainless steel here.