Refund policy
1. RETURNS AND EXCHANGES
Return and/or Exchange items within 14 calendar days of receiving your order. To qualify:
- Items must be unused, in their original condition, and in original packaging (no used postage labels).
- To begin the process, please complete the following on our START A RETURN page. Once submitted, our team will get in touch with the following steps.
- Return shipping costs are the responsibility of the customer
- Exchanges are free - we will cover the shipping for your new item.
2. REFUNDS
- Once we receive and inspect your return, your refund will be processed within 3 to 4 business days.
- Refunds are issued to the original payment method.
- Please allow an additional up to 5 business days for your bank to reflect the funds.
3. EXCHANGES
- Replacement items are shipped within 3–4 business days after we receive your return.
- You’ll receive a confirmation email with tracking information once your new item is on its way.
4. RETURN SHIPPING
- Customers are responsible for the cost of returning items.
- Exchange shipping is on us - we will cover the cost of sending out a replacement.
5. PROMOTIONAL PURCHASES
- Free items from promotions are not eligible for refunds, only exchanges.
- If you return a paid item and choose to keep the free one, the retail value of the free item will be deducted from your refund.
6. NON-REFUNDABLE ITEMS
Due to hygiene and safety reasons, the following cannot be returned or exchanged:
- Earrings
- Items marked as Final Sale
- Custom-made or Engraved Items
Need Additional Help?
Have questions or need assistance? Reach out to us at support@lafeny.at or through the Whatsapp Chat Icon